Return and Refund Policy
Refunds
Thank you for choosing our personalized products! We want you to love your order, but please note that due to the custom nature of our items, we cannot offer refunds or exchanges once the order has been processed.
No Returns Policy
Due to the custom nature of our personalized items, we cannot accept returns or exchanges. All sales are final once an order is placed. Please double-check your personalization details before completing your purchase to ensure you’re satisfied with your order.
Late or Missing Refunds (If Applicable)
If you haven't received your refund, please follow these steps:
- Check Your Account: Review your bank account again to ensure the refund hasn't been posted.
- Contact Your Credit Card Company: Sometimes, it may take a bit of time for the refund to reflect on your statement.
- Reach Out to Your Bank: There can be processing delays with banks, so it's worth checking with them as well.
If you’ve completed these steps and still haven’t received your refund, please contact us for assistance.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.